800.com alternative
The 800.com alternative for teams that make the calls
These two products point in opposite directions. 800.com sells toll-free, local and vanity numbers with call tracking on top, and its integration list gives the game away: Google Ads, Meta, Microsoft Ads, Google Analytics and Looker Studio. It exists to tell you which advertisement made the phone ring. smrtPhone tracks calls by campaign too, with dynamic number insertion in every seat, but it exists to help a team make the calls in the first place. If your marketing spend generates inbound calls and ad-platform reporting is the job, 800.com is built around it - and if your day is working a list outbound, it has no dialer, and its fair usage policy sets plan thresholds partly on your inbound-to-outbound call ratio.
No card required. No seat minimum.
The short version
- 800.com is a call tracking product. Its integrations page is titled Call Tracking Integrations and leads with Google Ads, Meta, Microsoft Ads, Google Analytics 4 and Looker Studio.
- No plan describes a power, auto or predictive dialer, and the word dialer appears nowhere on the pricing page.
- The Startup plan is $23 a month for 250 minutes, one number, one user and one extension. Small Business is $59 for unlimited users and three numbers.
- Unlimited minutes on Small Business carry an asterisk. Their fair usage policy sets thresholds on call volume, concurrency and inbound versus outbound call ratios, and says usage may be restricted even where no numeric limit is published.
- Of the investor CRMs, only GoHighLevel appears. Podio, DataSift, Left Main REI, InvestorFuse, Realeflow, Invelo, Carrot and Tape do not.
smrtPhone vs 800.com
The 800.com alternative, feature by feature
Every 800.com figure below was taken from 800.com’s own public pricing pages . Prices change; check theirs before you decide.
| What matters when you dial |
|
smrtPhone |
|---|---|---|
| What it is built for | Measuring and routing the calls your advertising generates | Teams making outbound calls and texts from a CRM |
| The phone system underneath | Yes. Forwarding and routing around the tracking numbers | Yes. Call flows, inbound teams and departments, voicemail, business hours, warm transfer, conference calling and call monitoring |
| Dialing a list | No. No dialer on any plan | Yes. smrtDialer, 1 to 4 lines, with AI voice detection |
| Price | Startup $23, Small Business $59 a month. Enterprise is quoted | $29 a seat, plus smrtDialer at $50 or $90 |
| How users are counted | Yes. One on Startup. Unlimited on Small Business | $29 each |
| Minutes | Partly. 250 a month on Startup. Unlimited on Small Business, subject to fair usage | 500 a seat, then $0.03. Unlimited at $99 a seat |
| What the fair usage policy watches | Partly. Call volume, duration, concurrency, inbound versus outbound ratios and automation use | Not applicable |
| Numbers | Yes. 1 on Startup, 3 on Small Business, including vanity and toll-free | 1 a seat, then $2 to $5 each |
| Toll-free numbers | Yes. Toll-free, local and vanity numbers are the core of the product | Yes. Bought from the dashboard, text-enabled after a free verification |
| Call tracking and ad attribution | Yes. The product. Google Ads, Meta, Microsoft Ads, GA4 and Looker | Partly. Campaign-level DNI, in every seat |
| Texting | Partly. Business texting included, with no published allowance | Yes. SMS and MMS in every seat, 1,000 segments, then $0.02 |
| Native CRM integrations | Partly. Salesforce, HubSpot, Pipedrive, Zoho and GoHighLevel | Yes. Podio, GoHighLevel, Left Main REI, InvestorFuse, DataSift, Realeflow, Invelo, Carrot, Tape and Salesforce |
| Investor CRMs it does not cover | No. Podio, DataSift, Left Main REI, InvestorFuse, Realeflow, Invelo, Carrot and Tape | Not applicable |
| Outbound list compliance | TCPA compliance is described as the customer's responsibility | Yes. DNC and DNT lists, DNC applet, DNC API, A2P 10DLC and automatic opt-out, in the base seat |
| Trying it | Yes. A 30-day money-back guarantee on any plan | A 14-day free trial |
The other side
When 800.com is the better choice
If the calls come to you, 800.com is the right product. It is built around vanity and toll-free numbers, tracks which campaign produced each call, and reports it into the ad platforms where the budget is decided. Its own Capterra profile is 4.7 from 364 reviews and Trustpilot 4.3 from a thousand. For inbound marketing calls, nothing on this page is a criticism.
- Your calls come from advertising and you need to attribute them.
- You want a memorable vanity number as the point of the exercise.
- Several people answer the same numbers and none of them needs a dialer.
- Your team answers the phone rather than working through a list.
- Reporting into Google Ads, Meta and Microsoft Ads is how you measure marketing.
If you need to know which advert made the phone ring
That is call tracking, and it is what 800.com is built for: a pool of toll-free, local or vanity numbers, each attributable to a campaign, reporting back into Google Ads, Meta, Microsoft Ads, Google Analytics and Looker Studio. smrtPhone tracks calls too - dynamic number insertion is in every seat, with a tracking number per campaign swapped onto your site by page or UTM tag, so each call is credited to its campaign. 800.com is built further around the advertising side: vanity numbers, and reporting straight into the ad platforms where the budget is decided.
We are the alternative for the other direction entirely: the team placing the calls, working a list out of a CRM, needing a dialer, texting and the conversation written back to the record.
Why outbound teams end up somewhere else
-
They were calling out, not counting calls in
800.com is built around numbers that receive calls and report where those calls came from. An acquisitions desk is doing the opposite - working through a list of people who have not called anybody. There is no dialer to do that with, at any tier.
smrtDialer, up to 4 lines -
The unlimited minutes had a ratio attached
Small Business advertises unlimited minutes with an asterisk pointing at the fair usage policy, which sets thresholds on call volume, concurrency and inbound versus outbound ratios, and states that usage may be restricted even where no numeric limit is published. A team that is almost entirely outbound is the shape that policy describes. smrtPhone meters plainly at $0.03 a minute after 500, or $99 a seat for unlimited.
500 minutes, then $0.03 -
The CRM was not on the list
Their integrations are advertising and analytics tools first - Google Ads, Meta, Microsoft Ads, GA4, Looker - with Salesforce, HubSpot, Pipedrive, Zoho and GoHighLevel on the CRM side. For a team on Podio, DataSift, Left Main REI or InvestorFuse there is nothing to connect.
Ten native CRM integrations
Built into the CRM you already run
Calls, texts, recordings and dispositions land on the record they belong to, with no connector in between.
Verified reviews
What smrtPhone users say
Everything above is our claim. This is not: these are reviews left on Capterra, where most reviewers are real estate investors.
- 4.7/5
-
5 out of 5. Under 6 months in
Its ability to dial on 4 different lines simultaneously that no other dialer in the market has.
Chad F. Founder, real estate -
5 out of 5. 2+ years in
Integration with Podio and the ability to customize every aspect.
Ryan J. Founder, real estate -
5 out of 5. 6-12 months in
Great customer service with very fast reaction. Also the dialer and the extensions work magnificent.
Javier B. Acquisition manager, real estate
What switching actually involves
Numbers port, including toll-free. Worth being clear with yourself first: if you bought 800.com for a vanity number or for reporting into your ad platforms, keep it for that, and run the calling here - smrtPhone tracks calls by campaign as well, so the numbers you move can keep crediting their campaigns.
- Port your numbers. They move with you. Nobody has to learn a new number.
- Connect the CRM. Calls, texts, recordings and dispositions start writing to the record.
- Rebuild your call flows. Routing, ring groups, business hours and the DNC applet.
- Run both for a few days. Then move the dialing over once the logging looks right.
How long the port really takes
- Porting takes one to three weeks once the paperwork is in and confirmed. It is faster when your current provider sits on the same underlying carrier we do, and slower if the paperwork comes back rejected over a detail that does not match your carrier record.
- Support does the work. You start it from live chat and the team handles the submission.
- Do not cancel your old provider until the port completes. Your number keeps working throughout.
- Occasionally voice ports a few hours before texting does. It settles by itself.
Questions people ask before switching
Does 800.com have a power dialer?
No. The word does not appear on its pricing page, and no plan describes a power, auto or predictive dialer. 800.com is a toll-free and vanity number service with call tracking and forwarding on top, built around calls arriving rather than calls being placed. smrtDialer runs one to four lines with AI voice detection at $50 or $90 on top of a $29 seat.
How much does 800.com cost?
Startup is $23 a month, or $19 billed yearly, and includes 250 minutes, one number, one user and one extension. Small Business is $59 a month, or $49 yearly, with unlimited users and extensions, three numbers and unlimited minutes subject to their fair usage policy. Enterprise is quoted. Every plan carries a 30-day money-back guarantee. smrtPhone is $29 a seat with smrtDialer at $50 or $90 for the people who dial.
Are 800.com minutes really unlimited?
On Small Business they are advertised as unlimited with an asterisk pointing at the fair usage policy. That policy sets soft or dynamic thresholds on call volume, duration, concurrency, inbound versus outbound call ratios, messaging throughput and automation use, and states that usage materially exceeding normal business expectations may be restricted even where no explicit numeric limit is published. For an almost entirely outbound team that is worth reading before committing.
Does 800.com integrate with my CRM?
With some. Its CRM category covers Salesforce, HubSpot, Pipedrive, Zoho and GoHighLevel, and the rest of the directory is advertising and analytics - Google Ads, Meta, Microsoft Ads, Google Analytics 4, Looker Studio - plus Zapier, Make and Slack. Podio, DataSift, Left Main REI, InvestorFuse, Realeflow, Invelo, Carrot and Tape are not there. smrtPhone is native to all ten investor CRMs.
Is smrtPhone a replacement for 800.com?
Partly. smrtPhone tracks calls by campaign with dynamic number insertion in every seat, and sells toll-free numbers too. 800.com is built further around the advertising side: vanity numbers, and reporting into Google Ads, Meta, Microsoft Ads and Google Analytics. If ad-platform reporting is why you pay for it, keep it for that. If what you need is a team dialing and texting a list with the conversation written back to your CRM, that is what smrtPhone is built for.
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